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Here The Henehan Company shows it really can be done. It used to be that an entrepreneur knew the name and the names of all of the children of each customer who walked through his door. As his business grew, he might have jotted those names down in a small book he could carry in his vest pocket, just to jog his memory. As the business expanded with more clients and employees, that notebook expanded into files that expanded into rooms of filing cabinets and forests of paper. Finally, the art of remembering all of those clients’ names was christened...
Continuous Quality Programs, Six Sigma, Customer Relationship Management and other management fashions come and go; but one organizational type that is as old as business, and continually provides competitive advantage is “paying attention to the customer.” Those “currently-in-fashion” programs increase efficiency can be helpful to the customer; but depending on orientation, they can also waste company resources....
As the person most responsible for bringing in new business for my company, I have relied almost exclusively on traditional networking. For more than twenty-five years, this has worked well for me when it comes to lead generation. Meeting lots and lots of new people in different settings provides a never-ending source of prospects. That’s not to say everyone is a potential customer. When it comes to networking, it’s important to have a broad-range view of relationship-building. The way I look at it, no matter who I meet, even if there’s not really an opportunity for them to buy printing...
San Bernardino, CA – Arrowhead United Way’s Women’s Leadership Council received a $10,000 grant from Bank of America to continue its Interview for Success program. Interview for Success is a program that aims to provide young women with the tools and resources needed to obtain employment. Knea Hawley, Director of Resource Development for Arrowhead United Way, stated: “We are grateful for Bank of America’s generosity. Their support will enable us to assist young women in the community who are underserved and disadvantaged and do not have permanent employment. The goal of the program is to teach success to young women...
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